At Nova Ride, we want you to be satisfied with your purchase. If you receive a product that is damaged, defective, or incorrect, please contact us so we can help resolve the issue.
1. Return Eligibility
You may be eligible to request a return if:
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You received the wrong product.
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Your watch arrives damaged.
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Your watch has a manufacturing defect.
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The product is significantly different from what was described on our website.
To be eligible for a return, the product should generally be unused and returned in its original condition, packaging, and with any included accessories.
2. Return Request Period
Please contact us within 7 days of delivery if you believe your order qualifies for a return or replacement.
When contacting us, please provide:
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Your order number
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Your name
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A description of the issue
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Clear photos or videos showing the problem, if applicable
Our team will review your request and let you know the next steps.
3. Damaged or Defective Products
If your watch arrives damaged or has a qualifying defect, please contact us as soon as possible.
We may request photographs or a short video to verify the issue. Depending on the situatio