At Nova Ride, we want to make sure your order reaches you safely and on time. Please review the following information about our shipping process.
1. Order Processing
Once your order is successfully placed, our team will begin processing it.
Orders are typically processed within 1–3 business days. Processing times may be longer during holidays, promotions, or periods of high order volume.
You will receive an order confirmation after placing your order. Once your order has been shipped, you will receive a shipping confirmation with tracking information when available.
2. Shipping Times
Delivery times depend on your location and the shipping method available at checkout.
Estimated delivery times are:
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Local / Domestic Orders: 3–7 business days
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International Orders: 7–15 business days
Please note that these are estimated delivery times and are not guaranteed. Delays may occur due to weather, customs, carrier issues, holidays, or other circumstances outside our control.
3. Shipping Costs
Shipping costs are calculated based on your location, order size, and available shipping method. Any applicable shipping charges will be displayed at checkout before you complete your purchase.
From time to time, Nova Ride may offer free shipping promotions. Any such offer will be clearly displayed on our website.
4. Order Tracking
Once your order has been shipped, we may provide a tracking number through email or another available communication method.
Please allow some time for tracking information to become active after your order has been shipped.
5. Incorrect Shipping Information
Please make sure your shipping address and contact information are correct before placing your order.
Nova Ride is not responsible for delays or failed deliveries caused by incorrect, incomplete, or outdated shipping information provided by the customer.
If you notice an error in your shipping information,